FAQs Product

MY FRIENDS AND I ORDERED A SHIRT, WE WANT TO AVOID GETTING THE SAME SHIRT!
Sure that is no problem, When filling out which teams you want to avoid after adding your shirt to cart, enter your friends name and we will ensure you don’t receive the same shirt! Equally if you want the same shirt as them, let us know & we will make sure it's done!


I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Your mystery football shirt from Mystery Champions will be dispatched within 2 days. From that point, all orders arrive within 1-3 days for UK customers, and a fully tracked service European & International customers. All orders are shipped with a tracking number, so you can track it every step of the way until it is at your door. Packages may be delayed beyond our control due to Brexit and Coronavirus.


I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? CAN I GET A REFUND?
As the purpose of Mystery Champions is to send our customers a shirt at random, we DO NOT offer refunds.
That being said, the satisfaction of our customers is our main priority. We offer full 30 day exchange policy provided the product is returned in the same condition it was sent out.
This means if the shirt has been detagged, worn, washed or marked then we cannot take it back.
How to Instigate an Exchange:
Contact us using our form, letting us know the reason why you want a exchange & your order number.
We will then get back you to, letting you know if your return is accepted and where to send the return.
We recommend sending Royal Mail tracked delivery with full insurance value.
Please include your order number in your return.
When will I get my exchanged shirt?
Upon arrival of the return at our HQ we will ship a new shirt within 48 hours.


DO WE SHIP WORLDWIDE?
Yes, we send our mystery boxes to any country around the world! (all items are fully tracked and insured).
We offer a flat rate of £15 for international deliveries. (import charges not included)
UK £5
Europe £10
International £15


ARE YOUR SHIRTS AUTHENTIC?
Yes! All of our shirts are 100% authentic. We have a high stanard and we will NEVER sell conterfit shirts as it is illegal.


CAN I FILTER MY SHIRT?
Yes! After you add the Mystery Shirt to your cart you will be asked which teams, leagues & nations you wish to avoid in the order notes section.

  
  FAQs Product
  • 1. CHOOSE YOUR SIZE

    Select your shirt size, with sizes ranging from XS - 3XL. We recommend picking the same size as your previous football shirts!
  • 2. BUILD YOUR ORDER

    In checkout tell us which teams or colours you wish to avoid so you get the perfect mystery football shirt!
  • 3. ENJOY YOUR SHIRT!

    Our experts with the help of AI will hand pick your shirt to perfection& ship straight to your door!

We offer full 14 day returns provided the product is returned in the same condition it was sent out in.

This means if the shirt has been worn, detagged, washed or marked then we cannot take it back.


Yes we offer internation shipping alongside our UK & Europe service!

We offer international shipping to 195 countries. Delivery times are from 5-21 days depending on your location!


Yes! We do this to ensure you get the BEST shirts for YOU. Our team will hand pick your shirt knowing what to avoid.

After you add the Mystery Shirt to your cart you will see a section to add leagues/teams to avoid in cart notes!


Yes! All of our shirts are licensed and authentic with tags.

Every single shirt we send out is purchased directly from the shirt manufacturer, licensed Football Shirt stores or the clubs themselves.


We got you!

After adding your shirt to cart, you will see a cart note for filling out which teams/leagues you want to avoid or adding additional comments.

Enter your friends name or their order number and we will ensure you don’t receive the same shirt!

Additionally if you want the same shirt as them, let us know!


START YOUR COLLECTION

Join the thousands of happy customers in receiving your Mystery Football Shirt sent direct to your door!