FAQs Product
MY FRIENDS AND I ORDERED A SHIRT, WE WANT TO AVOID GETTING THE SAME SHIRT!
Sure that is no problem, When filling out which teams you want to avoid after adding your shirt to cart, enter your friends name and we will ensure you don’t receive the same shirt! Equally if you want the same shirt as them, let us know & we will make sure it's done!
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Your mystery football shirt from Mystery Champions will be dispatched within 2 days. From that point, all orders arrive within 1-3 days for UK customers, and a fully tracked service European & International customers. All orders are shipped with a tracking number, so you can track it every step of the way until it is at your door. Packages may be delayed beyond our control due to Brexit and Coronavirus.
I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? CAN I GET A REFUND?
As the purpose of Mystery Champions is to send our customers a shirt at random, we DO NOT offer refunds.
That being said, the satisfaction of our customers is our main priority. We offer full 30 day exchange policy provided the product is returned in the same condition it was sent out.
This means if the shirt has been detagged, worn, washed or marked then we cannot take it back.
How to Instigate an Exchange:
Contact us using our form, letting us know the reason why you want a exchange & your order number.
We will then get back you to, letting you know if your return is accepted and where to send the return.
We recommend sending Royal Mail tracked delivery with full insurance value.
Please include your order number in your return.
When will I get my exchanged shirt?
Upon arrival of the return at our HQ we will ship a new shirt within 48 hours.
DO WE SHIP WORLDWIDE?
Yes, we send our mystery boxes to any country around the world! (all items are fully tracked and insured).
We offer a flat rate of £15 for international deliveries. (import charges not included)
UK £5
Europe £10
International £15
ARE YOUR SHIRTS AUTHENTIC?
Yes! All of our shirts are 100% authentic. We have a high stanard and we will NEVER sell conterfit shirts as it is illegal.
CAN I FILTER MY SHIRT?
Yes! After you add the Mystery Shirt to your cart you will be asked which teams, leagues & nations you wish to avoid in the order notes section.
Sure that is no problem, When filling out which teams you want to avoid after adding your shirt to cart, enter your friends name and we will ensure you don’t receive the same shirt! Equally if you want the same shirt as them, let us know & we will make sure it's done!
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Your mystery football shirt from Mystery Champions will be dispatched within 2 days. From that point, all orders arrive within 1-3 days for UK customers, and a fully tracked service European & International customers. All orders are shipped with a tracking number, so you can track it every step of the way until it is at your door. Packages may be delayed beyond our control due to Brexit and Coronavirus.
I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? CAN I GET A REFUND?
As the purpose of Mystery Champions is to send our customers a shirt at random, we DO NOT offer refunds.
That being said, the satisfaction of our customers is our main priority. We offer full 30 day exchange policy provided the product is returned in the same condition it was sent out.
This means if the shirt has been detagged, worn, washed or marked then we cannot take it back.
How to Instigate an Exchange:
Contact us using our form, letting us know the reason why you want a exchange & your order number.
We will then get back you to, letting you know if your return is accepted and where to send the return.
We recommend sending Royal Mail tracked delivery with full insurance value.
Please include your order number in your return.
When will I get my exchanged shirt?
Upon arrival of the return at our HQ we will ship a new shirt within 48 hours.
DO WE SHIP WORLDWIDE?
Yes, we send our mystery boxes to any country around the world! (all items are fully tracked and insured).
We offer a flat rate of £15 for international deliveries. (import charges not included)
UK £5
Europe £10
International £15
ARE YOUR SHIRTS AUTHENTIC?
Yes! All of our shirts are 100% authentic. We have a high stanard and we will NEVER sell conterfit shirts as it is illegal.
CAN I FILTER MY SHIRT?
Yes! After you add the Mystery Shirt to your cart you will be asked which teams, leagues & nations you wish to avoid in the order notes section.
100%
Authentic shirts only.
No one wants a fake shirt, as a UK business we take this very seriously. Every single one of our shirts are verified and supplied by the manufacturers or clubs themselves!
Shop nowTransform your collection.
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